Zoom

Zoom is a leading video communications platform used by teams for meetings, webinars, and collaboration. It’s known for reliable audio and video, flexible meeting controls, and tools that capture meeting outputs like transcripts, summaries, and recordings—so organizations can turn live discussions into actionable records and follow-up work.

Connect Zoom so BOBs can listen to what happens in meetings and turn it into usable outcomes. When meetings and webinars are created, updated, started, or ended, BOBs can pull the right meeting details, fetch transcripts and summaries, and grab recordings and recording metadata. This makes it easy to automatically generate next steps, knowledge-base articles, customer follow-ups, or internal status updates—directly from the content your team already produces. BOBs can also use engagement signals from participant and webinar reports to trigger downstream actions in your CRM, support, marketing, learning, or analytics workflows. For example: capture Q&A and attendees after a webinar, message participants in-session, compile call logs for better account context, and keep your records accurate by updating or deleting meeting/user data when changes occur.