Gorgias

Gorgias is a customer support platform built for fast, organized helpdesk operations. It centralizes support conversations and tickets across channels, and helps teams respond quickly using automation, macros, and streamlined workflows. With real-time ticket and message visibility, Gorgias supports consistent customer experiences while reducing manual routing and update work.

By connecting Gorgias, BOBs can monitor what’s happening in your support inboxes and take over the repetitive parts of service operations. When a new ticket arrives or new messages are posted, BOBs can interpret the situation (based on the ticket context) and update the ticket to keep it accurate—then apply the appropriate macro to speed up responses and ensure consistent handling. As tickets evolve, BOBs can react to updates and new internal notes, maintaining operational clarity and reducing the chance of missed follow-ups. BOBs can also keep customer records fresh. From ticket and message activity, they can update customer details and ticket-level fields so downstream teams (CS, sales, retention) always see the most up-to-date information. This unlocks broader use cases like automated support triage, proactive tagging and status updates, consistent playbook execution via macros, and continuous data hygiene across your support system.