Canny

Canny is a product feedback platform that helps teams collect customer requests, prioritize what matters, and turn ideas into shipped work. With voting, discussions, and transparent ticket status, Canny creates a clear loop between customers and product teams—making it easier to manage a backlog and communicate progress. Teams use Canny to reduce decision fatigue, improve prioritization, and maintain momentum from idea to release.

When BOBs connect to Canny, they can actively manage your customer-driven backlog instead of letting feedback sit untouched. BOBs pull posts to understand what’s being requested, summarize trends and momentum from votes and comments, and keep stakeholders aligned by moving items through the right status stages. They can also respond to the conversation by creating comments and updating ticket progress when priorities shift. This unlocks use cases like an “always-current” product roadmap view, faster triage and internal handoffs, consistent customer updates, and automated backlog hygiene (e.g., marking items as planned/in progress/implemented as your team’s work advances). Over time, BOBs help ensure feedback turns into decisions—so the backlog stays actionable and shipping-ready.